Returns & Refund Policy

Returns & Refund Policy – Sport MusicX

Last updated: December 22, 2025

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

You will also need the receipt or proof of purchase.

To start a return, please contact us at:

Email: sportmusicx@outlook.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

Returns must be sent to the following address:

Return Address:
Av Galicia nº2
Pamplona, Navarra (NA)
31003
Spain

Items sent back to us without first requesting a return will not be accepted.
Please note that if your country of residence is not Spain, shipping your return may take longer than expected.

If you have any questions regarding returns, you can always contact us at sportmusicx@outlook.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care products (such as beauty items)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us before initiating a return.

Exchanges

The fastest way to ensure you receive the item you want is to:

  1. Return the item you currently have

  2. Once the return is accepted, place a new order for the desired item

European Union 3-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

Returned items must:

  • Be in the same condition as received

  • Be unworn or unused

  • Include tags and original packaging

  • Include proof of purchase

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved:

  • Your refund will be automatically issued to your original payment method

  • Refunds are processed within 10 business days

Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sportmusicx@outlook.com.